ERRANDMARKET is a trading name of POE LIMITED. ERRANDMARKET is committed to respecting the privacy rights of visitors to its website, customers and suppliers and keeping all personal data secure. We will not sell your data. This privacy policy explains how we use any personal information we collect about you and your rights under Data Protection Law. You must read this policy carefully and we recommend that you print and retain a copy for your future reference.
Customers
What information we collect about you
When you visit this site, we automatically collect certain information about your device, including information about your web browser, IP address, and some of the cookies that are installed on your device, about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the website. We refer to this automatically-collected information as “Device Information”.
When you order form the site, we collect information about you, which may include your name, billing and delivery addresses, phone number and email address. We do not receive or store your payment card details. We also collect information when you sign up to receive ERRANDMARKET newsletters by email or contact us through our website or social media.
Device Information is collected using cookies, log files, web beacons, tags and pixels. Other personal information is entered by you.
The legal basis for processing
The law on data protection sets out a number of different reasons why a company may collect and process your personal data, including:
Consent
Contractual obligations
Legal compliance
Legitimate interest
We explain below the purpose of the processing and which of the reasons we rely on to do so. If we are relying on contractual obligations, we will not be able to fulfil the contract if you do not provide the data we require. If we are relying on consent, you can withdraw your consent at any time by contacting us by email at sales@errandmarket.com.
How and why we use the information about you
Website users and customers
When you place an order, we use your information to process your order and manage your account. We need this information to fulfil our contractual obligations to you. We use third party distribution companies who only receive the necessary delivery details. All such third-party organisations are under strict obligation to keep your personal information private.
We may use your information to contact you about leaving a review on a product you have purchased or on the service you have received. We do this on the basis of our legitimate interest in providing you with the best service and products.
We use your information collected from the website to personalise your repeat visits to our website. We do this with your consent and you can remove cookies set on your device. For further information please see our cookie policy below.
Orders or quotes by phone or email
When you contact us by phone or email to request a quote or place an order we use your information to process your request and, following an order, to manage your account. We need this information to fulfil our contractual obligations to you.
In-store customers
If you open an account with us, we will record your name and email address. These are needed to manage your account and send your receipt by email. We do this with your consent.
We will collect your address and phone number with your consent or if we need this to fulfil our contractual obligations, for example if you have ordered goods which were not in stock.
Newsletter
If you sign up to receive our newsletter we use your information for our newsletter and marketing purposes only. We do this with your consent and you can unsubscribe from our newsletter at any time by following the link in the newsletter email.
When you contact us
If you contact us with queries, complaints, returns etc or engage with us on social media, we do this to fulfil our contractual obligations to you or our legitimate interest to provide you with better service.
Legal duty
If we are requested by a regulatory or government authority investigating suspected illegal activities, we have a legal duty to disclose your information.
Automated decision-making
Our payment providers use some level of automated decision-making, which will either automatically block transactions which are believed to be fraudulent or provide us with customer risk and fraud scores, which we will review before accepting your order.
Who we share your personal information with
We may need to share your information with one or more of the trusted third parties listed below in order to fulfil our transactions with you:
Google to show you products you might be interested in while browsing the internet. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout; and
Facebook, Twitter, Live Chat etc if you choose to interact with us using those forums.
If you choose to pay by card, during the payment process, your name, address and payment card details will be collected and processed by Sagepay Limited.
We may be required to disclose your data with law enforcement or other Regulatory body if we receive a valid request to do so. We may also share your information to prevent, investigate or take action regarding illegal activities, suspected fraud or situations involving the physical safety of any person.
When sharing information, we only provide the information they need to deliver their service, for example a courier will be given your name, address and contact phone number.
Suppliers
We need contact details of relevant individuals at your organisation so that we can communicate with you. These details will be stored on our database. We also need other information such as your bank details so that we can pay for the goods you provide. We do this to ensure that the contractual arrangements between us can properly be implemented, so that the relationship can run smoothly and to comply with legal requirements.
How we will store the information about you
We will treat all your personal information as confidential and will keep it on a secure server. We will fully comply with all applicable current UK Data Protection legislation.
Retention period
Customers
We will keep your information for as long as you remain a customer of ours. After you stop being a customer, we may keep your data for a further 4 years. This will enable us to follow up any complaints, queries and warranty claims and to issue product recall notices. At the end of that period your data will either be deleted entirely or anonymised.
Suppliers
We will retain your data for such period as we believe the law requires us to.
Your rights over your personal data
You have the right
- To access to the personal data we hold about you, free of charge.
- To ask us to correct your personal data if it is incorrect, out of date or incomplete.
- To ask us to stop any consent-based processing of your personal data after you withdraw that consent.
- To ask us to restrict the processing of your data under certain circumstances. For example, if we no longer need your data but you ask us to keep it in order to establish, exercise or defend a legal claim.
- To lodge a complaint with a supervisory authority, which in the UK is the Information Commissioner’s Office.
You have the right to have personal data erased:
- Where the data is no longer necessary in relation to the purpose for which it was originally collected
- If you withdraw consent
- When you object to the processing and we have no overriding legitimate interest for continuing the processing
- If the data was unlawfully processed
- To comply with a legal obligation
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
To request a copy of the information that we hold about you please email us at
sales@errandmarket.com. To protect the confidentiality of your information, we may ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If we choose not to action your request, we will explain to you the reasons for our refusal.
Banner Advertising
If you browse this website, you may receive personalised banner advertisements whilst browsing other websites. Any banner advertisements you receive will relate to products which have been viewed whilst browsing this website. This service is provided via a reputable third-party specialist provider, through the use of cookies placed on your computer. Cookies can be removed or disabled – see our cookie policy below for further details.
Third party websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policy.
Security
We use internet standard encryption technology (SSL) to encode personal data that you send to us when placing an order through our website. To check that you are on a secure page, `https` will replace `http` at the front of www.errandmarket.com in your browser address window and a small locked padlock will be displayed at the bottom right of your website browser.
However please note that whilst we take appropriate technical and organisational measures to safeguard the personal data that you provide to us, no transmission over the internet can ever be guaranteed secure. Consequently we cannot guarantee the security of any personal data that you transfer over the internet to us.
If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session. We also recommend that you only connect to secure wireless networks that you trust and to always be aware of the risks associated with using public WiFi.
Please note that we will never ask you to confirm any account or credit card details by email. If we require such details, we will ask you to contact us by phone.
How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you.
By email: sales@errandmarket.com
By post: Unit 23-24 Kimberley Business Park Kimberley Way, Brereton, Rugeley, WS15 1RE.
ERRANDMARKET Cookie Policy
Cookies
A cookie is a small file of text which we transfer to your hard drive through your web browser, as with most websites, when you visit our website and use certain pages or features on the site, especially when placing an order. It enables our own system to recognise you when you visit our website again and improve our service to you. This information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit www.allaboutcookies.org